Refund & Return Policy

1. Scope and Commitment to Quality

At Select Blanket, we design our weighted blankets, sensory covers, and therapeutic sleep essentials to promote restorative rest and everyday comfort. We recognize that selecting the ideal blanket weight, tactile fabric, and dimensions requires real-world experience in your personal sleeping environment. This Refund Policy establishes fair, transparent, and comprehensive terms governing returns, order cancellations, quality assessments, and refund disbursements in compliance with applicable Canadian consumer protection standards and retail best practices.

By placing an order through our digital storefront, you acknowledge and agree to the guidelines, timelines, and stipulations outlined herein. We encourage all customers to inspect their shipments promptly upon delivery to verify fabric integrity, stitching stability, and weight balance.

2. Standard Return Window and Eligibility Criteria

We provide a dedicated 30-day evaluation period beginning on the recorded date of carrier delivery. To qualify for a standard return authorization and subsequent refund, your purchase must satisfy the following criteria:

• The return request must be formally initiated within 30 calendar days of confirmed delivery according to the tracking record.
• The blanket or accessory must remain in immaculate condition: unwashed, completely unstained, odor-neutral, and devoid of pet dander or hair.
• All original packaging materials, product inserts, protective zip-cases, and attached specification tags must be returned intact.
• A valid proof of purchase, specifically your digital order number and verified billing details, must accompany the request.

3. Distinct Classifications and Ineligible Items

To adhere to strict public health and personal sanitation guidelines governing bedding textiles, certain categories cannot be accepted for return once their protective seals or original packaging have been breached:

• Bedding items that show physical evidence of laundering, detergent exposure, fabric softening agents, or sleep wear.
• Custom-crafted or customized weight combinations tailored exclusively to individual customer specifications.
• Protective pillow covers and sleep masks removed from their sealed hygienic packaging.
• Promotional closeout merchandise explicitly categorized as final sale during clearance events.
• Gift vouchers, digital cards, and promotional store credit credits.

4. Step-by-Step Return Authorization Procedure

To initiate a return without delay, follow the structured procedure detailed below:

1. Submit an Authorization Request: Contact our dedicated concierge team by emailing hello@selectblanket.com or calling 14034747069 with your order reference number and the reason for the request.
2. Review and Return Documentation: Our support desk reviews your purchase history and issues a Return Merchandise Authorization (RMA) documentation packet along with carrier transport instructions.
3. Secure Packaging: Place the item into its protective zip-bag and sturdy shipping carton to prevent damage in transit. Ensure the RMA slip is clearly visible inside or affixed atop the carton.
4. Handover to Courier: Dispatch the parcel through the assigned shipping depot and retain the postal tracking receipt for proof of dispatch.

5. Inspection Protocol and Restocking Evaluation

Upon physical arrival at our inspection depot at 277 Arrowstone Drive Kamloops V2C 1P8 Canada, every returned blanket undergoes meticulous examination by our quality control specialists. We assess:

• Weight fidelity and inner micro-glass bead distribution across quilted baffles.
• Edge stitching, corner tie loops, and internal reinforced seam integrity.
• Fabric condition under specialized inspection lighting to detect surface friction, snagging, or moisture exposure.

If the return complies fully with our condition criteria, the return status is updated to approved. If an item arrives in an unsanitary, damaged, or unapproved condition, our team will document the discrepancies with photographic records and contact you regarding return shipping back to your address.

6. Refund Disbursement Channels and Processing Windows

Approved refunds are systematically reimbursed to the initial payment source utilized during checkout. Please observe the following operational parameters:

• Notification: You will receive an automated email notice once the technical inspection concludes and the credit is authorized.
• Processing Timeline: Financial institutions typically require between 5 to 10 standard business days to post the balance back to your account statement.
• Third-Party Processors: Transactions completed through digital gateways or installment providers follow their standard crediting cycles once we submit the release authorization.
• Deductions: Standard handling and outbound carrier transit expenditures incurred on original fulfillment are non-refundable unless the return stems from our logistical error or manufacturing oversight.

7. Damaged, Defective, or Mismatched Deliveries

Every weighted blanket is constructed using rigorous manufacturing standards. In the rare event that your product arrives damaged in transit, displays uneven bead containment, or does not correspond to the specifications ordered:

Please notify our customer care team within 7 calendar days of receipt. Forward clear photographs depicting the defect or shipping label discrepancy to hello@selectblanket.com. Upon verification, we will provide an immediate replacement or process a full refund to your original payment method without additional customer fees.

8. Order Adjustments and Pre-Dispatch Cancellations

Our fulfilment center processes incoming orders swiftly to ensure prompt delivery across domestic routes. If you wish to amend or cancel an order:

Contact our support desk within 2 hours of transaction completion. While we make every attempt to intercept packages prior to pallet staging and carrier handoff, orders that have already reached sorting dispatch cannot be halted. In such instances, the standard 30-day return procedure applies following successful delivery.

9. Consumer Support and Inquiries

For questions concerning return authorizations, parcel track status, or blanket weight suitability, our customer support representatives are available to assist you through the following communication channels: