Effective Date: 31/10/2026
Select Blanket values your trust and is committed to protecting your personal information. This Privacy Policy details our operational practices regarding the collection, handling, storage, and safeguarding of customer personal data acquired through your interaction with our digital store, ordering procedures, customer service correspondence, and fulfillment channels. By accessing our platform, placing orders, or providing personal records, you acknowledge the terms outlined in this policy.
1. Principles of Accountable Data Governance
Our organization adheres to fair information practices governing accountability, identifying purposes, obtaining consent, limiting collection, limiting use, disclosure, and retention, ensuring accuracy, implementing appropriate safeguards, openness, individual access, and addressing customer inquiries. We take reasonable organizational, technical, and contractual measures to ensure that your identifiable information remains secure and is processed solely for legitimate commercial undertakings.
2. Categories of Information Collected
We collect identifiable details and transactional telemetry required to execute commercial purchases, deliver shipments, verify transactions, and maintain website stability. The types of personal information collected include:
- Customer Identification: Full name, billing address, recipient delivery address, preferred title, and contact telephone number.
- Digital Communications: Email address used for transaction receipts, shipping notices, order tracking links, return requests, and customer care inquiries.
- Transaction & Order History: Records of weighted blankets, covers, accessories selected, product weights or dimensions, order totals, date of acquisition, and replacement histories.
- Payment Verification Tokens: Tokenized payment authorization strings, payment method identifier (such as card brand and final digits), billing postal codes, and timestamp logs. Full credit or debit card numbers, CVV codes, and banking credentials are processed directly by certified third-party payment service providers and are never stored on our local infrastructure.
- Browsing & Technical Records: Internet protocol (IP) address, browser version, approximate location data, operating operating environment, referring URLs, session identifiers, and interaction logs captured through essential technical cookies.
3. Purposes of Processing and Lawful Basis
Select Blanket processes personal data strictly for defined purposes supported by reasonable commercial necessities, express customer consent, or statutory obligations:
- Order Processing & Fulfillment: Validating customer submissions, inventory allocation, warehouse packaging, and dispatching purchased items.
- Payment Execution & Risk Mitigation: Authorizing payment settlements, processing adjustments, preventing fraudulent transactions, and ensuring chargeback validation.
- Parcel Transit & Delivery Tracking: Coordinating real-time logistics, transmitting recipient information to courier carriers, and transmitting shipment tracking links.
- Customer Service Support: Assisting with dimension or weight selection, resolving inquiries, facilitating warranty claims, and managing return authorizations.
- Operational Integrity & Compliance: Retaining financial ledgers in compliance with legal retention periods, maintaining server security, and preventing abusive activity.
4. Third-Party Sharing and Logistics Disclosures
We do not rent, sell, or trade customer directories. Your personal details are disclosed strictly to trusted external service partners bound by binding confidentiality obligations and data protection standards:
- Courier & Delivery Partners: Recipient names, street addresses, postal codes, and contact phone numbers are shared with certified freight and postal couriers (including Canada Post, DHL, and FedEx) solely to accomplish physical doorstep delivery and parcel dispatch alerts.
- Payment Processors & Financial Intermediaries: Transactional amounts and encrypted billing identifiers are routed to certified payment gateways to execute financial clearing under strict PCI-DSS security compliance.
- Cloud & Infrastructure Providers: Encrypted databases and web hosting infrastructure managed by secured enterprise server providers ensuring high data availability and disaster recovery.
- Legal Authorities: Disclosures made when compulsory by enforceable court orders, search warrants, or administrative regulations requiring statutory tax record retention.
5. Retention Schedules and Archival Standards
Select Blanket maintains customer personal information only for as long as necessary to fulfill the primary purposes for which it was originally collected, including warranty lifecycles, satisfaction support, and ongoing statutory reporting requirements:
- Purchasing Records: Retained for seven financial years following transaction execution to satisfy mandatory auditing, accounting, and tax compliance regulations.
- Support & Communication Logs: Retained for twenty-four months after the closure of a customer inquiry to guarantee continuity and service quality review.
- Uncompleted Cart & Transient Data: Deleted or anonymized within ninety days unless cleared manually by the user session.
Once specified retention limits expire, records undergo permanent cryptographic erasure or irreversible anonymization suitable for aggregate statistical reporting.
6. Safeguards and Information Security Measures
Select Blanket maintains administrative, procedural, and technological safeguards to defend personal records against unauthorized access, destruction, loss, alteration, or disclosure. All digital transmissions during checkout and account interaction are encrypted via Transport Layer Security (TLS/HTTPS). Internal database access is restricted exclusively to authorized staff requiring access to perform legitimate operational duties, enforced through role-based permissions and multi-factor authentication protocols.
7. Individual Privacy Rights and Consent Management
Subject to applicable regulatory frameworks, customers maintain distinct rights concerning the custody and review of their personal details held by Select Blanket:
- Right of Access & Inspection: You may request confirmation of whether we hold personal files concerning you and obtain understandable summaries of stored information.
- Right of Rectification: You are entitled to challenge inaccurate, incomplete, or obsolete personal data and have records promptly corrected.
- Right to Withdraw Consent: Where data handling relies on prior voluntary consent, you may withdraw your authorization at any time, subject to legal or contractual constraints.
- Right of Deletion & Erasure: You may request the erasure of specific personal information where continuing retention is no longer justified by legal duties or transaction fulfillment.
Requests must be forwarded in writing to our privacy contact designated below. We will verify claimant identity before disclosing or updating confidential records and provide responses within thirty business days.
8. Tracking Technologies and Cookies
Our platform uses essential and analytical cookies to ensure site functionality, facilitate cart persistence across sessions, and understand navigation tendencies. You can modify browser preferences to decline non-essential cookies; however, disabling certain technical cookies may limit accessibility to your shopping cart or smooth checkout operations.
9. Updates to This Privacy Policy
We periodically review and update this policy to mirror enhancements in store operations, changes in logistics vendor ecosystems, or emerging legal interpretations. Any revision will be posted on this page with an updated effective date at the top of the document. We recommend reviewing this page periodically to remain informed about our data safeguarding practices.
10. Privacy Officer Contact Details
If you have questions, comments, requests to exercise your data rights, or complaints regarding our handling of personal details, please contact our designated privacy department using the details below:
Select Blanket Privacy Department
Postal Address: 277 Arrowstone Drive Kamloops V2C 1P8 Canada
Telephone: 14034747069
Electronic Mail: hello@selectblanket.com